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 | | Welcome to 1-Save-On-Lens Corporate info.
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Our Policy | | | | |
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| | About us A division of Save on Holding Co. Ltd. 1-Save-On-Lens.com is one of the fastest growing online contact lens replacement center in the world. We can achieve this status because one thing: We focus on customer satisfaction. By combining the lowest prices available with dedicated and personalized customer service, we are able to supply you with all brands name contact lenses at prices up to 50-70% below retail. With over 3 million contact lenses in our warehouse, we pride ourselves with high quality customer service and order fulfillment. 90% of the lenses we supply are dispatched within 1 business day, and normally within 3 days for non-standard lenses. | | Contact us Your feedback is very important to us. If you have any comments or questions, please feel free to let us know. We have experienced customer services representative to serve you on-line at our:
E-mail Us
Call Customer Service:
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Toll Free: | |
1-888-208-7013 | | | | International: | 1-604-279-9510 |
We are open 7 days a week (EST and PST)
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Monday - Friday | |
8:30 AM to 7:00 PM | | | | Saturday | 8:30 AM to 6:00 PM | | | | Sunday | 3:00 PM to 8:00 PM |
Fax us:
| USA | | CANADA | | | | (509) 471-3069 | (208)-379-9757 |
Mail Us: 1-Save-On-Lens.com
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Customer Privacy Your personal information is secured at 1-Save-On-Lens; our customers' data is strictly protected against any unauthorized access. We guarantee that all personal customer information you provide in the course of doing business with us will be handled with the utmost security and confidentiality at all times. 1-Save-On-Lens will not disclose, sell, or trade any information about you to anyone.
| | Satisfaction Guarantee
At
1-Save-On-Lens we guarantee that you will receive the
exact type and brand of contact lenses specified in your
prescription. Each pair will arrive sealed in
manufacturer's sterile vials or your purchase will be
refunded. If the product is found unsatisfactory,
unopened packs of lenses in sterile vials can be
returned for a refund within 30 days of receipt
excluding shipping and handling charges.*
Please contact Customer Service to recieve a Return Merchandise Authorization (RMA) number. Please include:
a. A copy of your invoice and highlight the items you are returning.
b. The RMA No.
c. Please help us improve our service by noting the reason for your return in the space provided on our invoice.
For your protection, items should be returned via traceable mail to:
P O Box 781, Point Roberts, WA 98281.
*
Wild Eyes special effect contacts and some Toric and/or color lenses
cannot be returned or exchanged. A $10.00 re-stocking
fee may apply on returned lens.
| More about Policy - If 1-Save-On-Lens is not satisfied with a customer's health condition of any kind, or considers that the replacement contact lenses requested are not clinically suitable according to customer's specification, the company reserves the right not to supply.
- Any questions will be responded within 4 business days.
- Customers under legal age must have parental permission before sending any personal information over the Internet, such as: name, address, phone number, e-mail address, or credit card information to us or to anyone else. Never buy anything through the Internet without permission from parents.
| | The information contained on this site is general in nature and is not meant to substitute for the advice provided by your own physician or other professional. None of the statements on this site are suggesting, or in preference to a particular product, nor must they be considered as medical advice. If you are doubt about a disease or health related condition of any kind, please contact your health care professional immediately. | | | |
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